Shipping policy
Thanks for shopping with O'Reilly Sports. We ship worldwide from our headquarters in Co. Donegal, Ireland. Below you'll find everything you need to know about how, when and where we deliver.
Shipping rates
All prices are inclusive of VAT where applicable. Shipping is added at checkout and shown clearly before you pay.
| Destination | Carrier | Cost |
|---|---|---|
| Ireland (Republic of Ireland) | An Post | €5.95 |
| United Kingdom (incl. Northern Ireland) | An Post | €7.95 |
| European Union | An Post | €9.95 |
| Rest of World (including USA) | An Post / DHL | €25.00 |
Click & Collect
Prefer to pick your order up in person? Choose Click & Collect at checkout — it's free.
Collection address:
O'Reilly Sports HQ
Northern Point Business Park
Sessiaghoneill
Ballybofey
Co. Donegal
F93 E6RX
Ireland
We'll email you as soon as your order is ready to collect. Please bring your order confirmation and a form of ID with you.
Dispatch times
Dispatch times depend on the type of item you've ordered. We sell two categories of products, and it's important to understand the difference before you order.
Stock items
Stock items are products held in our warehouse and ready to ship. These are dispatched within 3–5 working days of your order being placed.
Club Shop items
Club Shop items are produced specifically for each club's order window and are made to order. They are not held in stock.
- Each Club Shop has a published closing date.
- Once a Club Shop closes, all orders placed during that window go into production together.
- Club Shop orders are estimated to dispatch approximately 6 weeks after the closing date of that particular shop.
Production timelines can occasionally be affected by supplier lead times, fabric availability or personalisation requirements. We'll keep you informed if there are any significant delays.
Mixed orders
If your order contains both stock items and Club Shop items, we will hold the full order and ship everything together once all items are available. This means the dispatch time for the order will follow the longest lead time on it — typically the Club Shop estimate of approximately 6 weeks after the shop's closing date.
If you'd like your stock items shipped separately and sooner, please place them as a separate order.
Order confirmation
Once your order is dispatched, you'll receive a confirmation email with tracking details where available.
Estimated delivery times (after dispatch)
Delivery times below are estimates provided by our carriers and start from the date of dispatch, not the date of order.
- Ireland: 1–3 working days
- United Kingdom: 3–5 working days
- European Union: 5–7 working days
- Rest of World: 7–14 working days
Please note that working days are Monday to Friday, excluding public holidays.
Made-to-order, personalised and embroidered items
Items that are tabbed, embroidered, printed or personalised in any way are produced specifically for you and may take longer to dispatch than our standard estimate. We'll let you know if your order will take longer than expected.
These items are also non-returnable unless faulty — see our Returns Policy for full details.
Customs, duties and import charges (international orders)
For orders shipped outside the European Union (including the United Kingdom and the United States), your parcel may be subject to import duties, taxes and customs charges levied by the destination country.
These charges are not included in the price you pay at checkout and are the responsibility of the recipient. We recommend checking your country's customs policy before ordering if you're unsure.
We are unable to mark parcels as "gift" or under-declare the value for customs purposes.
Order tracking
Once your order is on its way, we'll email you a tracking number (where the service supports it). You can use this on the An Post website — or the local delivery partner's site for international orders — to follow your parcel.
Incorrect addresses
Please double-check your delivery address before completing your order. We can't be held responsible for parcels delivered to an incorrect address provided at checkout. If a parcel is returned to us due to an incorrect address, we'll be in touch to arrange redelivery — additional shipping charges may apply.
Damaged or missing parcels
If your order arrives damaged, or hasn't arrived within the estimated delivery window, please contact us within 7 days of the invoice date so we can look into it.
Our process:
- We'll open an investigation with the carrier (An Post or the relevant local partner) on your behalf. Carrier investigations can take up to 15 working days to complete.
- If the carrier confirms the parcel has been lost, damaged in transit, or mis-delivered, we'll arrange a replacement or refund.
- If tracking shows the parcel as delivered to the address provided, we'll work with you and the carrier to locate it before any further action is taken.
To help us investigate quickly, please:
- Keep all packaging and damaged items until the investigation is complete.
- Send us clear photos of any damage as soon as you notice it.
- Check with neighbours, household members and your local delivery point in case the parcel was accepted on your behalf.
This process does not affect your statutory rights as a consumer under Irish and EU consumer law.
Returns
If you change your mind, you can return unused goods for a full refund within 14 days of delivery, provided they are fit to be returned to stock and have not been made to order, tabbed, embroidered, printed or personalised. Returns are on a Return-to-Base (RTB) basis — return postage is at the customer's cost. Full details are in our Returns Policy.
Contact us
Got a question about your order or shipping? Get in touch:
- Email: info@oreillysofficial.com
- Address: O'Reilly Sports, Northern Point Business Park, Sessiaghoneill, Ballybofey, Co. Donegal, F93 E6RX, Ireland
This shipping policy should be read alongside our full Terms & Conditions and Returns Policy. This contract is governed by Irish law.