Refund policy

At O'Reilly Sports we want you to be happy with your order. If something isn't quite right, this page explains how to return it, what we can refund, and what's excluded.

Return window

You can return unused stock items for a full refund within 14 days of delivery, provided they are in their original condition and fit to be returned to stock.

To qualify for a return, items must be:

  • Unworn and unwashed
  • In their original packaging with all tags attached
  • Free from any signs of use, damage or odour (perfume, deodorant, smoke, etc.)

We reserve the right to refuse a return if the item is not received in a re-saleable condition.

Items we can’t accept back

The following items are non-returnable unless faulty:

  • Club Shop items — these are made to order for each club's order window and cannot be returned or exchanged.
  • Personalised items — including anything embroidered, printed, tabbed or customised in any way.
  • Made-to-order items — produced specifically to your specification.
  • Items returned outside the 14-day window.
  • Items not in re-saleable condition.

This exclusion is in line with your statutory rights under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, which exempt bespoke and personalised goods from the standard right of cancellation.

How to return an item

Returns are on a Return-to-Base (RTB) basis. This means the customer is responsible for sending the item back to us. We do not cover return postage.

To return an item:

  1. Contact us first at info@oreillysofficial.com with your order number and the reason for return. We'll confirm the return and provide the address.
  2. Package the item carefully in its original packaging where possible, with all tags attached.
  3. Post the parcel to us using a tracked or signed-for service. We recommend taking it to your local Post Office and keeping the proof of postage until your refund is processed.

Returns should be sent to:

Returns — O'Reilly Sports
Northern Point Business Park
Sessiaghoneill
Ballybofey
Co. Donegal
F93 E6RX
Ireland

We are not responsible for items lost or damaged in transit on their way back to us, which is why we strongly recommend a tracked service.

Refunds

Once we receive and inspect your return, we'll send you an email confirming whether your refund has been approved.

  • Approved refunds are processed within 5–10 working days of receipt.
  • Refunds are issued to the original payment method used at checkout (PayPal or Stripe).
  • The refund covers the price of the returned goods. Original shipping charges are non-refundable unless the return is due to a fault or our error.
  • Depending on your bank or card provider, it may take a further few working days for the refund to appear on your statement.

Exchanges

We don't offer direct exchanges. If you'd like a different size, colour or style, please return the original item for a refund and place a new order for the replacement. This is the quickest way to get the item you want.

Faulty or damaged items

If you receive an item that is faulty, damaged or not what you ordered, please contact us within 7 days of receipt at info@oreillysofficial.com, including:

  • Your order number
  • A description of the fault
  • Clear photographs of the issue and the packaging

We'll review your claim and, where the fault is confirmed, arrange a replacement or refund (at our option) and cover any return postage costs. This does not affect your statutory rights as a consumer.

Your right to cancel (cooling-off period)

If you are a consumer purchasing online, you have a legal right to cancel your order for any reason within 14 days of receiving the goods, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

To exercise this right, simply contact us in writing at info@oreillysofficial.com within 14 days of delivery, stating that you wish to cancel. You then have a further 14 days to return the goods to us.

This right does not apply to:

  • Goods made to your specification or clearly personalised (including all Club Shop, embroidered, printed and tabbed items).
  • Goods that have been used or are not in a re-saleable condition.

Contact us

If you have any questions about returning an item, get in touch:

  • Email: info@oreillysofficial.com
  • Address: O'Reilly Sports, Northern Point Business Park, Sessiaghoneill, Ballybofey, Co. Donegal, F93 E6RX, Ireland

This returns policy should be read alongside our full Terms & Conditions and Shipping Policy. This contract is governed by Irish law and nothing in this policy affects your statutory rights as a consumer.